Shipping policy

Last updated: June 2026
At ICEGLOW, we are committed to processing and shipping your orders as quickly as possible to provide you with a reliable and satisfying shopping experience.
1. Shipping Destinations
We currently ship to the majority of countries worldwide.
Availability depends on your destination address and the carriers available at the time of order. If we are unable to ship to your country, you will be notified before completing your purchase.
2. Order Processing Time
Orders are generally processed within 1 to 3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
3. Estimated Delivery Times
Delivery times vary depending on the destination country and the selected carrier.
Estimates are as follows:
 * North America: 5 to 12 business days
 * Europe: 5 to 12 business days
 * United Kingdom: 5 to 12 business days
 * Australia and New Zealand: 7 to 15 business days
 * Asia:7 to 20 business days
 * Africa: 7 to 20 business days
 * Other destinations: 7 to 20 business days
These timelines are estimates and may vary due to carrier operations, customs formalities, or events beyond our control.
 4. Shipping Fees
Shipping costs are calculated automatically and displayed before the final checkout of your order.
Free shipping offers may be available during promotional periods.
5. Order Tracking
Once a tracking number is available, it will be sent to you via email as soon as your order is shipped.
Please note that tracking information may take 2 to 5 business days to be updated by the carrier.
6. Customs Duties and Taxes
Depending on the destination country, your order may be subject to customs duties, import taxes, or other fees imposed by local authorities.
Unless otherwise stated on our website, these charges are the responsibility of the customer.
7. Delivery Delays
Despite our best efforts, delays may occur due to circumstances beyond our control, including:
 * High seasonal demand;
 * Adverse weather conditions;
 * Customs inspections;
 * Logistics disruptions;
 * Strikes;
 * Any other case of force majeure.
ICEGLOW cannot be held responsible for delays attributable to these events.
 8. Shipping Address
The customer is responsible for the accuracy of the information provided at the time of order.
In the event of an incomplete or incorrect address, ICEGLOW cannot be held liable for any delays, losses, or returned packages.
9. Lost, Damaged, or Undelivered Packages
If your package arrives damaged or you have not received it within a reasonable timeframe after shipment, please contact our customer service team, including your order number.
Each request will be reviewed individually to offer an appropriate solution, which may include a replacement, a refund, or another suitable resolution depending on the circumstances.
 10. Contact
For any questions regarding your order or shipping, please contact us:
Email: contact@iceglow.net
Our team strives to respond to all inquiries within 24 to 48 business hours.