Refund Policy

Last updated: June 06, 2026

At ICEglow, we are committed to providing quality products and an exceptional customer experience. If you are not completely satisfied with your purchase, please refer to our refund policy below.

1. Right of Return

We accept return requests within 30 calendar days from the date of receipt of your order.

To be eligible for a return, the product must:

Be in its original condition;

Show no signs of excessive use or deterioration;

Be returned in its original packaging when possible;

Be accompanied by valid proof of purchase.

2. Products Not Eligible for Return

For hygiene and safety reasons, certain items cannot be returned or refunded, including:

Opened or used skincare products;

Unsealed cosmetic products;

Personalized or custom-made items;

Gift cards;

Products indicated as non-refundable at the time of purchase.

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order.

To process your request quickly, we may ask for:

Your order number;

A description of the problem;

Photos or videos clearly showing the defect or damage.

After verification, we may offer:

A product replacement;

A full refund;

Or another appropriate solution.

4. Order Cancellation

Orders can only be canceled before they are shipped.

Once an order has been shipped, it can no longer be canceled and must follow the return procedure outlined in this policy.

5. Return Shipping Costs

Except in cases of our error or a defective product:

Return shipping costs are the responsibility of the customer;

Original shipping costs are non-refundable.

We recommend using a tracked shipping service for all returns.

6. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If your request is approved:

The refund will be processed via the original payment method;

Processing may take 5 to 10 business days depending on your bank or payment provider.

7. Delays or Missing Refunds

If you haven't received your refund yet:

1. Check your bank account or payment method;

2. Contact your bank or credit card provider;

3. If the problem persists, contact our customer service.

8. Lost or Stolen Packages

We are not responsible for packages marked as delivered by the carrier but reported lost or stolen after delivery.

However, our team will do its best to assist you in working with the carrier.

9. Return Address

Do not send any product without first obtaining return authorization from our customer service.

Return instructions and the return address will be provided to you after your request has been validated.

10. Contact Us

For any questions regarding this refund policy, please contact us:

ICEglow Support
Email: support@iceglow.com
Contact form: Available on our website.